We operate a “no quibble” returns policy, but we do request that wherever possible all orders are returned to us within 30 days of receipt if deemed unsuitable. It is your responsibility to return items to us; we recommend recorded delivery or Royal Mail Guaranteed. We cannot be held responsible for loss or damage to goods whilst they are being returned.
Refunds will be made to your Paypal account that was used in the original purchase.
If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount. This does not affect your statutory rights.
If you are returning items that are damaged, incorrectly shipped or the result of an error on our part, you will be refunded the total amount of the order and we’ll pay the return shipping costs. Items should be returned in their original product packaging..
If a package is returned to us after 3 delivery attempts, returned due to an incorrect/incomplete address or refused at delivery, you will be refunded for the total amount of the order, less shipping.
Items that are not Returnable or Exchangeable
Any item that is not returned within 30 days of shipment. Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error.
Instructions for Returning Goods Include the delivery note or a copy of your email invoice with the goods. Please send the goods in appropriate packaging.
Obtain the Returns Authorisation Number by calling our customer service on . Make sure the items are properly packed to prevent damage in transit. (We cannot be held responsible for loss or damage to goods whilst they are being returned.) A cover note clearly stating the Returns Authorisation Number and a brief description of the problem. Return the package to
Clare Osborne Toggles Jewellery Flat 2 Gatley House Storrington West Sussex UK Once we receive the goods back and have inspected them, we will either refund your payment (using the same payment type you used to pay for your order) or replace the goods depending upon your request.